Delivery & Pickup Information

At Green Baskit, we want getting your favourite snacks to be just as enjoyable as eating them!

Whether you’re ordering within Lagos or from anywhere across Nigeria, we make it easy to choose between doorstep delivery and collecting your order from our Lagos office.

When Will My Order Be Delivered?

Lagos Deliveries

We offer same-day delivery within Lagos for orders placed before 11 AM, once payment has been verified.

• Monday–Friday: Orders placed before 11 AM qualify for same-day delivery. Orders placed after 11 AM are delivered the following day.
• Saturday: Orders placed before 11 AM qualify for same-day delivery. Orders placed after 11 AM are delivered on Monday.
• Sunday: We don’t operate deliveries on Sundays. Orders placed on Sunday are processed for Monday delivery.

If payment is confirmed after the cutoff, our team will advise you on the delivery schedule.

Deliveries Outside Lagos

We deliver nationwide!

• Orders placed and paid for before 11 AM on operating days are dispatched the same day.
• Orders placed after 11 AM are dispatched the next operating day.
• Orders placed on Sundays are processed for dispatch on Monday, once payment is verified.

Delivery outside Lagos typically takes 3–5 days after dispatch, depending on the destination.

Please note that dispatch refers to when your order is handed over to our delivery partner, not when it arrives at your address.

Where Do You Deliver?

We deliver across Lagos State and to other states throughout Nigeria, including Abuja, Rivers, Oyo, Ogun and more.

Simply enter your delivery location at checkout to view the available delivery options.

How Much Is Delivery?

Delivery fees vary depending on your location.

The applicable delivery charge will be displayed at checkout where available. For locations requiring a manual delivery quote, our team will confirm the fee based on your address before payment is requested.

Want to save on delivery? You can also choose our free Lagos Office Pickup option at checkout and arrange collection yourself.

Can I Pick Up My Order?

Absolutely! We offer FREE Lagos Office Pickup, regardless of where you’re ordering from.

You can collect your order personally or send a friend, relative or your preferred rider on your behalf.

Pickup Address:

13, Truth and Narrow Way Avenue, by Transformer Junction, Bucknor, Isheri Oshun Road, Jakande, Lagos.

Pickup Hours:

• Monday–Friday: 8 AM–5 PM
• Saturday: 8 AM–2 PM
• Sunday: Closed

Simply select Lagos Office Pickup at checkout and complete your payment online.

Our team will notify you when your order is ready for collection, so you don’t make an unnecessary trip or spend time waiting.

Green Baskit does not charge a delivery fee for pickup. If you arrange your own rider, you’ll pay the rider directly.

Abuja office pickup may also be available for selected products, subject to local stock confirmation. Please contact our Abuja team on +234 903 308 8602 before making arrangements.

What If I’m Not Available When My Order Arrives?

We understand that plans can change.

If you won’t be available to receive your order, please let us know as early as possible. You can also arrange for someone you trust to receive it on your behalf.

If our delivery partner is unable to complete the delivery, an additional delivery charge may apply for another attempt. Our customer care team will explain the available options.

Can I Change My Delivery Address?

Yes, but please contact us as soon as possible.

We’ll check whether your order has already been dispatched and confirm if the address can still be changed. Additional delivery charges may apply if the new location affects the delivery cost.

Customer Care: 070 4444 4096

Can I Cancel My Order?

If you need to cancel an order, please contact our customer care team as soon as possible.

We’ll review the order’s processing status and let you know what options are available. Once an order is being prepared or has been dispatched, cancellation may no longer be possible.

Please note that change-of-mind refunds are not available where there is no issue with the products.

What If My Order Arrives Damaged or Incomplete?

Your satisfaction matters to us.

If you receive damaged, incorrect or missing products, please report the issue within 5 business days of receiving your order.

Once verified:

• Damaged products: Eligible items will be replaced at no additional delivery cost.
• Missing products: We’ll arrange delivery of the missing items at no additional charge.
• Incorrect products: Our customer care team will review the issue and arrange an appropriate resolution.
• Refund requests: Refunds are reviewed and approved under our returns and refunds policy.

If a return is required, approved refunds are processed within 24 hours of receiving the returned products. Please allow up to 5 business days for the funds to reflect in your account.

My Order Hasn’t Arrived. What Should I Do?

We’re here to help!

If your order hasn’t arrived within the expected delivery period, please contact our customer care team with your order details.

We’ll help check the status and provide an update.

Call or WhatsApp: 070 4444 4096

Email: baskiteers@greenbaskit.com

Ready to Order?

Your favourite Green Baskit snacks are just a few clicks away.

Shop online at https://greenbaskit.com/ and choose the delivery or pickup option that works best for you.

Green Baskit — Delicious Nigerian snacks, delivered with care.