Return Policy

Returns & Refunds Policy

At Green Baskit, your satisfaction matters to us. We take great care in preparing and delivering your orders, but if something isn’t right, we’re here to make it right.

If your order arrives damaged, incomplete or different from what you ordered, please contact us within 5 business days of receiving your order. Our customer care team will review your concern and help you find the appropriate resolution.

How Do I Request a Return or Report an Issue?

Simply contact our customer care team through any of the following channels:

Phone/WhatsApp: 07044444096

Email: baskiteers@greenbaskit.com

Please provide your order details, a brief explanation of the issue and clear photographs of the affected products or packaging where necessary.

Our team will review your request and guide you through the next steps. Please do not return any products until our team has confirmed the return arrangements.

What If My Order Arrives Damaged?

If you receive a damaged product, we’ll arrange a replacement once our team verifies the issue.

Approved replacements are delivered at no additional cost to you.

Our customer care team will confirm whether the damaged product needs to be returned.

What If My Order Is Incomplete or Incorrect?

If any items are missing from your order, we’ll arrange to deliver the outstanding products once the issue has been verified, at no additional charge.

If you receive an incorrect product, please contact us so our team can review the issue and arrange an appropriate resolution.

What Is the Return Window?

Due to the nature of our food products, all issues involving damaged, missing or incorrect items must be reported within 5 business days of receiving your order.

We encourage you to inspect your order upon delivery and contact us promptly if anything is wrong.

Can I Return a Product If I Change My Mind?

Unfortunately, we cannot accept returns or issue refunds simply because you’ve changed your mind after purchasing a product that has no quality, packaging or fulfilment issue.

However, if there’s a genuine concern with your order, our team will review it and help resolve the matter.

Who Pays for Return Delivery?

Where a return is required due to a verified product issue, our customer care team will confirm the return arrangements.

You will not be charged additional delivery fees for approved replacements or the delivery of verified missing items.

Please contact us before sending any products back.

How Do Refunds Work?

Our priority is to resolve order issues through replacements or the delivery of missing products wherever appropriate.

If a refund is requested, our customer care team will review the case and confirm whether a refund is applicable, including any approved product or delivery charges.

Once approved:

• Where a product return is required: Your refund will be processed within 24 hours after we receive the returned product.
• Where no return is required: Our team will confirm the applicable refund processing timeline.
• Refund method: Approved refunds are paid into a bank account provided by the customer and verified by our team.
• Bank processing time: Please allow up to 5 business days for the refund to reflect in your bank account after processing.

Need Assistance?

We’re always happy to help.

If you have any questions or concerns about your order, please reach out to our customer care team.

Call/WhatsApp: 07044444096

Email: baskiteers@greenbaskit.com

Green Baskit — Your satisfaction is at the heart of everything we do.